Refund policy

Returns for damaged or defective items

We accept returns for items that arrive damaged or defective, or if you receive the wrong item. In those cases we’ll offer a replacement or a refund.

Reporting a problem

Please inspect your order when it arrives and contact us at mramedia0@gmail.com within 14 days of delivery. Include your order number and clear photos of the item and packaging, so we can review the issue and make it right.

If we need the item sent back, we’ll send you instructions and cover the return shipping cost. Please contact us before sending anything back, so we can match your return to your order.

Other questions about your order

If you have a concern that isn’t covered here, contact us at mramedia0@gmail.com and we’ll look into it.

Refunds

Once we’ve reviewed your claim, we’ll let you know whether a refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take extra time to post it.

If more than 15 business days have passed since we approved your refund, please contact us at mramedia0@gmail.com.